AI Customer Experience Analytics And Training
that turn every rep into your top performer.
What’s Killing Your Service?
Are you overwhelmed by mounting management burdens, inconsistent service quality, and competitors seizing your market share? These challenges aren't just frustrating—they risk your company's reputation and profitability.
Make Every Rep Your Top Performer
Evalyn uses advanced AI-powered audits to transform everyday performance into excellence. By analyzing customer interactions across video, audio, text, and surveys, we pinpoint exactly where improvements are needed and deliver custom, actionable training. Our clients have experienced up to a 30% boost in customer satisfaction and a 20% reduction in training time within the first quarter, turning every rep into a top performer.
| Variable | Change |
| Customer Satisfaction | 1.3*** (0.08) |
| Training Time | 0.8*** (0.02) |
| Accuracy | 0.97*** (0.02) |
| (Standard Error in Parentheses) *** p ≤ 0.01, ** p ≤ 0.05, * p ≤ 0.1 | |
AI-Powered Audits Eliminate Guesswork!
Real-Time, AI-Driven Insights
Automatically capture and analyze multimedia data to provide immediate, objective feedback—eliminating delays and guesswork.
Personalized, Actionable Training
Convert performance gaps into growth opportunities with tailored training videos, action plans, and interactive role-practise exercises that address each employee's unique needs.
Scalable Integration
Integrate Evalyn effortlessly with your CRM and existing systems, modernizing your customer experience strategy while reducing labor costs.
Customer Experience Expertise
At Evalyn, we know the struggle of upholding high customer experience standards. With over 70 years of expertise in customer service and technology, we've helped S&P 500 companies and mid-sized businesses alike overcome these challenges.
How To Build Your AI Customer Experience Program
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Schedule a Call
Discuss your challenges and set clear goals.
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Refine Your Playbook
Work with our experts to optimize your processes.
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Implement & Scale
Deploy AI insights and training for immediate improvements.
Can It Work With My Use Case?
Smarter, Faster, Better: How AI is Reinventing Employee Training
Traditional training is slow and generic. Learn how AI uses your own customer data to create personalized coaching and role-play that improves team performance in days, not months.
Learn More
AI Call Center Audits: Improve Performance & Save Time
Stop guessing with manual reviews. An AI call center audit analyzes every interaction to deliver fair, consistent feedback. Boost performance & save your managers' time.
Learn More
Revolutionizing Customer Experience: The Role of AI in Mystery Shopping
Explore how AI-driven mystery shopping is transforming customer experience, delivering personalized service, and boosting efficiency.
Learn MoreFAQ
I'm worried my current standards/playbook might not meet the required quality.
We collaborate with you to coach your managers and refine your playbook, ensuring high-quality evaluations and training materials.
I don't have sufficient data on customer interactions.
We specialize in data collection and can guide you on which data to capture and how to efficiently acquire it.
How much does this cost, and will it save or make us money?
Our solution is priced flexibly to match your needs, with a proven track record of delivering measurable ROI through improved efficiency and enhanced customer experiences.
We have other initiatives underway and may lack the bandwidth for a new system.
Evalyn integrates seamlessly into your existing processes, delivering quick wins that complement your current projects without overwhelming your team.
What's the length of the contract? Am I locked in?
We offer flexible contract terms designed to evolve with your business, ensuring you stay in control while benefiting from our ongoing support.
Who will spearhead this initiative within our organization?
We partner closely with your team to drive implementation, providing dedicated support and clear ownership to ensure a smooth transition.
Contact Us For a Free Consultation!
With inquiries, hi@evalyn.ai