AI Customer Experience Analytics And Training
Transforming customer service with AI audits and personalized coaching
Redefining Customer Experience with AI
Your customer experience sets you apart, yet it’s often where cracks show first. Evalyn uses advanced AI to analyze every customer interaction across calls, chats, videos and surveys. The solution delivers detailed analytics and automatically identifies precise employee improvement strategies, creating a personalized coaching plan to improve performance. Don’t let weak customer support damage your reputation and profitability!
Make Every Rep Your Top Performer
Evalyn pairs 70+ years of customer service expertise with advanced AI to help S&P 500 and mid-sized companies improve support quality, uncover customer experience gaps, and deliver consistent, high-impact customer experiences at scale. Our clients have experienced up to a 30% boost in customer satisfaction and a 20% reduction in training time within the first quarter, turning every rep into a top performer.
| Metric | Impact |
| Customer Satisfaction | +30% |
| Training Efficiency | +20% |
| Accuracy of Evaluation | ~97% |
AI-Powered Audits Eliminate Guesswork!
Real-Time, AI-Driven Insights
Automatically analyzes customer interaction data to provide immediate performance issues, customer sentiment, and compliance risks, enabling faster decisions, targeted coaching, and consistent service quality.
Personalized, Actionable Training
Bridge performance gaps with personalized training materials: short videos, actionable coaching plans, and interactive role-play exercises. Every individual employee gets the support they need.
Seamless, Scalable Integration
Integrate effortlessly with your CRM and existing systems to streamline operations, reduce manual effort, and modernize your customer experience strategy.
Can It Work With My Use Case?
AI for Employee Training
Traditional training is slow and generic. Learn how AI uses your own customer data to create personalized coaching and role-play that improves team performance in days, not months.
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AI for Call Center Audits
Stop guessing with manual reviews. An AI call center audit analyzes every interaction to deliver fair, consistent feedback. Boost performance & save your managers' time.
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AI for Mystery Shopping
Move beyond traditional mystery shopping. AI analyzes every interaction to give you a complete, accurate picture of your customer experience. Get richer feedback and turn insights into action.
Learn MoreHow To Build Your AI Customer Experience Program
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Book Your Free Consultation
Speak with our AI specialists to identify your customer experience challenges.
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Design Your AI Playbook
Work with our expert to create a personalized CX strategy. We’ll refine your workflows, automation opportunities, and meet your measurable objectives.
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Implement & Scale
Integrate AI for insights to improve response times, enhance customer satisfaction, and scale CX support operations.
FAQ
I'm worried my current standards/playbook might not meet the required quality.
We collaborate with you to coach your managers and refine your playbook, ensuring high-quality evaluations and training materials.
What if I don’t have enough customer interaction data?
We specialize in data collection and can guide you on which data to capture and how to efficiently acquire it.
How much does this cost, and will it save or make us money?
Our solution is priced flexibly to match your needs, with a proven track record of delivering measurable ROI through improved efficiency and enhanced customer experiences.
We have other initiatives underway and may lack the bandwidth for a new system.
Evalyn integrates seamlessly into your existing processes, delivering quick wins that complement your current projects without overwhelming your team.
How does pricing and contracting work?
We offer flexible contract terms designed to evolve with your business, ensuring you stay in control while benefiting from our ongoing support.
Who will spearhead this initiative within our organization?
We partner closely with your team to drive implementation, providing dedicated support and clear ownership to ensure a smooth transition.
How does Evalyn keep my data secure and private?
We adhere to strict data security protocols and use advanced encryption to protect your data. We also integrate with your existing systems, keeping your data on your own servers.
What systems and platforms does Evalyn integrate with?
Evalyn integrates with your existing systems, including CRM, call center software, and other customer support tools. Salesforce, Five9, CallRail, Nextiva, and more.
How does Evalyn personalize training for each employee?
Evalyn combines your internal performance metrics, our industry expertise, and AI to analyze customer interactions and provide personalized training for each employee.
Contact Us For a Free Consultation!
With inquiries, hi@evalyn.ai