Blog
- Article
Nikita Smarter, Faster, Better: How AI is Reinventing Employee Training
Traditional training is slow and generic. Learn how AI uses your own customer data to create personalized coaching and role-play that improves team performance in days, not months.
- artificial intelligence training
- artificial intelligence
- quality assurance
- Article Nikita
AI Call Center Audits: Improve Performance & Save Time
Stop guessing with manual reviews. An AI call center audit analyzes every interaction to deliver fair, consistent feedback. Boost performance & save your managers' time.
- call center
- artificial intelligence
- quality assurance
- Article
Evalyn Case Study: How OmniTel Improved Call Quality 30% with AI Auditing
A detailed case study of a fictitious (or anonymized real) enterprise, 'OmniTel', that implemented AI in its call center QA and achieved significant gains in service quality and efficiency.
- artificial intelligence
- call center
- quality assurance
- audits
