Price comes before discovery
Managers quote a unit before asking what the caller is storing, when they need it, or whether the size fits.
Turn every storage inquiry into a coaching opportunity.
Evalyn® reviews every sales call against your playbook, has a person check the scoring, and turns missed rentals into focused coaching for each manager.
Built for multi-location operators who want to see every call without creating another review queue.
+41%Inquiry-to-lease conversionUniversal Storage Group
28,700Calls scoredUniversal Storage Group
30% → 70%Sales-script complianceStorage Asset Management
01 / THE CONVERSATION
The rental decision happens on the phone.
A caller asks about size, climate control, price, access, or availability. Evalyn shows whether the manager discovered the need, matched the unit, collected contact details, and asked for the rental.
02 / WHAT GETS HIDDEN
A sample leaves too much hidden.
Manual reviews can show what happened on a few calls. Operators need the pattern across every facility, manager, call outcome, and missed step.
The booking ask disappears
A helpful conversation ends with a link or a promise to call back instead of a direct reservation request.
Coaching follows anecdotes
District and facility leaders hear isolated calls but cannot see which behaviors repeat across the portfolio.
03 / WHAT WE DO
Your sales playbook, applied to every call.
We build the evaluation with you, operate it with you, and turn the findings into work your managers can use.
Score the full conversation
Review every call against your own criteria, including discovery, unit fit, contact capture, insurance, urgency, and a clear rental ask.
Keep people in the loop
Our team checks scoring quality, reviews sensitive calls, and handles manager appeals so the program stays trusted.
Coach the exact missed moment
Give each manager a short video, reflection, and role practice based on the gaps in their own calls. Track completion in one place.
Add mystery shopping
Measure phone and in-person experiences with recorded interactions where permitted, structured reporting, and recommendations.
04 / HOW IT WORKS
We run the work with you.
- 01
Connect the calls
We work with your phone system, CRM, recordings, and existing sales materials.
- 02
Engineer the rubric
Your standards become scoring criteria, AI instructions, expected responses, and review rules.
- 03
Review every call
Evalyn scores the conversations while our team checks quality and resolves appeals.
- 04
Coach and improve
Managers receive focused practice. Leaders see the portfolio patterns and refine the playbook with us.
05 / WHERE IT FITS
Built for the way storage teams operate.
- Multi-location portfolios
- Third-party management companies
- Regional and district leaders
- Centralized call centers
- Facility managers
- Sales and training teams
06 / QUESTIONS
Before you bring us a call.
Short, direct answers to what teams ask first. Anything else, bring it to the call.
01Do we need to replace our phone system or CRM?+
No. We connect to the systems and recordings you already use. The setup depends on your current stack, and our team handles the connection work with you.
02Can we use our own sales script and scoring rules?+
Yes. We build the rubric from your playbook, required behaviors, examples, and leadership interviews. We do not force a generic self-storage checklist onto your team.
03What happens when a manager disagrees with a score?+
Managers can appeal. Our quality-control team checks the recording and the criterion, explains the decision, and updates the framework when the standard needs clarification.
04Can we start with one call?+
Yes. Send one call and we will return a scorecard, coaching plan, training video, and role practice at no charge.
A practical first step
Send one storage call.
See the scorecard, coaching plan, training video, and role practice we would give your manager. No charge.
Get the free review
Human checked
Human checked