Evalyn
Evalyn is a call center audit expert with over 10 years of experience in the industry. She is the founder of Askevalyn, a call center audit company that uses AI to help call centers improve their quality and efficiency.
Recent Posts
Case Study: How OmniTel Improved Call Quality 30% with AI Auditing
A detailed case study of a fictitious (or anonymized real) enterprise, 'OmniTel', that implemented AI in its call center QA and achieved significant gains in service quality and efficiency.
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Optimizing Call Center KPIs with AI-Driven Quality Audits
A focus on how AI auditing can improve key call center performance metrics (CSAT, FCR, AHT, sales conversion), with tips on linking QA outcomes to these KPIs.
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Choosing the Right AI Tool for Call Center QA
A comparative guide to selecting an AI-driven quality assurance solution, including key features to look for and an overview of top vendors in the market.
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