Blog
- Article
Evalyn Optimizing Call Center KPIs with AI-Driven Quality Audits
A focus on how AI auditing can improve key call center performance metrics (CSAT, FCR, AHT, sales conversion), with tips on linking QA outcomes to these KPIs.
- artificial intelligence
- call center
- quality assurance
- audits
- Article Evalyn
Choosing the Right AI Tool for Call Center QA
A comparative guide to selecting an AI-driven quality assurance solution, including key features to look for and an overview of top vendors in the market.
- artificial intelligence
- call center
- quality assurance
- automation
- Article Evalyn
The Future of Call Center Auditing: Trends in AI and Automation
A forward-looking exploration of emerging trends in AI for call center QA – from advanced analytics to predictive quality management – and what they mean for the next 5 years.
- artificial intelligence
- call center
- quality assurance
- automation
