Blog
- Article
Evalyn Case Study: How OmniTel Improved Call Quality 30% with AI Auditing
A detailed case study of a fictitious (or anonymized real) enterprise, 'OmniTel', that implemented AI in its call center QA and achieved significant gains in service quality and efficiency.
- artificial intelligence
- call center
- quality assurance
- audits
- Article Evalyn
Optimizing Call Center KPIs with AI-Driven Quality Audits
A focus on how AI auditing can improve key call center performance metrics (CSAT, FCR, AHT, sales conversion), with tips on linking QA outcomes to these KPIs.
- artificial intelligence
- call center
- quality assurance
- audits
- Article Evalyn
Choosing the Right AI Tool for Call Center QA
A comparative guide to selecting an AI-driven quality assurance solution, including key features to look for and an overview of top vendors in the market.
- artificial intelligence
- call center
- quality assurance
- automation
