Blog
- Article
Evalyn From 1% to 100%: Scaling Quality Monitoring with AI Analytics
How AI analytics enable call centers to move from randomly sampling calls to monitoring all customer interactions, and what that means for quality outcomes.
- artificial intelligence
- call center
- quality assurance
- audits
- Article Evalyn
AI vs Human Quality Analysts: Finding the Right Balance in QA
An honest look at what AI can and cannot do in quality assurance, and how human QA analysts’ roles evolve alongside AI.
- artificial intelligence
- call center
- quality assurance
- audits
- Article Evalyn
Building the Business Case for AI in Call Center QA
How to justify and calculate the ROI of AI-driven call center audits, with real-world examples of cost savings and performance gains.
- artificial intelligence
- call center
- quality assurance
- automation
